Refund policy

Replacement

Replacement claims are valid for 10 days from the order delivered date.
Wrong or damaged product: Contact customer support with images for resolution.
Replacement for Seeds & Organic Materials (Soil Mix, Cocopeat, Vermicompost): Available if the sealed packaging is torn, split open, or if the contents are compromised upon arrival.
Replacement for Hardware (Planters, Seeding Pots, Spray Bottles): Available only if the pot/bottle has visible cracks, is completely broken, or is malfunctioning upon delivery.
Order & Shipping Conditions

Prepaid Orders: Only reshipment allowed (no refund).
Partially Paid Orders: Only reshipment allowed (no refund).
Customer Fault RTO (wrong address, unavailability, refusal): Reshipment possible. Refunds, if opted, will be processed after the deduction of shipping/handling charges.
Disclaimer: By placing an order, you agree to our RTO Policy.

Note:

Replacement items will be sent in our standard secure packaging.
For multiple item replacements within a single kit, please ensure you clearly list and provide photos for each damaged component when contacting support.