Cancellation Policy
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Shipped Orders: Orders that have already been assigned for shipment are not eligible for cancellation.
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Delayed Shipments: Orders that are not shipped within 3 days from the order date are eligible for cancellation.
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Accidental & Duplicate Orders: Any order placed by mistake, or duplicate orders that are identical to your previous order, are eligible for cancellation (provided they haven't shipped yet) and refund will process within business days.
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Quantity Discrepancies: If the received product differs in the quantity ordered, the items which were not delivered to you are eligible for replacement.
Replacement Policy
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Damaged Items: If you receive a damaged item, you are eligible for a replacement upon image verification. Kindly provide a photo of the damaged item in its original Plantoo packaging to claim this replacement.
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Incorrect Items: If you receive the wrong item(s) or kit, you are entitled to a replacement.
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Missing Items: If any component (such as the cocopeat, soil mix, or seeds) is missing from your package, you are eligible for a replacement upon image or video verification.
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Damaged Pots/Planters: If the seeding pot, grow bag, or any included container is found to have visible damage, scratches, or is broken upon arrival, we will promptly initiate a replacement for that specific item upon image or video verification.
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Empty Box or Major Missing Items: If several items are missing or you receive an empty box, we require an unboxing video (a continuous video showing the sealed package being opened) to initiate a replacement.
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Return to Origin (RTO): If your package is marked as Return to Origin (RTO) due to a courier partner's mistake, you are eligible to receive your correct order within an additional 5 to 7 days, and you will also receive a 15% discount.
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False Delivery Scenarios: If you have not received your items, but the courier tracking marks them as 'Delivered', you may request a replacement. This will be processed following an internal verification with the courier partner.
Note: You must report delivery issues, missing items, or damaged products to our support team within 7 days of the marked delivery date.
